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HarderFaster Forums >> General Mayhem >> Recording calls and conversations...

 
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Latex Zebra
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We just send the customer an MP3 of the call. Who has the time to transcript a 15 minute call.

If a customer records us without telling us tn it's against the law. As I understand it. You have to announce all recordings.

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Old Post19-10-2017 10:31 AM
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Matt
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Quote:
Latex Zebra wrote on 19-10-2017 11:31 AM

We just send the customer an MP3 of the call. Who has the time to transcript a 15 minute call.

If a customer records us without telling us tn it's against the law. As I understand it. You have to announce all recordings.



Interesting, do you know which law?

The Nev Cartwright report said secret or covert recording was banned under government rules but no mention of law and the judge allowed a transcript.

That's my understanding of how to get round the third-party restriction.

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Old Post19-10-2017 11:08 AM
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ceekay
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Quote:
Matt wrote on 19-10-2017 12:08 PM

Interesting, do you know which law?

The Nev Cartwright report said secret or covert recording was banned under government rules but no mention of law and the judge allowed a transcript.

That's my understanding of how to get round the third-party restriction.



The interception, recording and monitoring of telephone calls is governed by a number of different pieces of UK legislation. The requirements of all relevant legislation must be complied with. The main ones are:

Regulation of Investigatory Powers Act 2000 ("RIPA")
Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 ("LBP Regulations")
Data Protection Act 1998
Telecommunications (Data Protection and Privacy) Regulations 1999
Human Rights Act 1998

"Do you believe in the devil? You know, a supreme evil being dedicated to the temptation, corruption, and destruction of man?"
"I'm not sure that man needs the help." (Calvin & Hobbes)

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Old Post19-10-2017 11:11 AM
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Matt
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Quote:
ceekay wrote on 19-10-2017 10:05 AM

Can I record telephone conversations on my home phone?

Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, i.e. someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.

Do I have to let people know that I intend to record their telephone conversations with me?

No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.






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Old Post19-10-2017 11:15 AM
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ceekay
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tbf, the RIPA seems to be all over the show. It's what I am trying to study at the moment and there is a lot of contradiction in it. It mostly seems to be in place to make sure that human rights are not breached while allowing police/official intelligence to do their job. So companies can cite that they are recording you in order to stay in line with it. Basically as long as it is not covert, and you state your intention and the other party agrees to being recorded, it's fine. However, that recording has to be available to all parties.

"Do you believe in the devil? You know, a supreme evil being dedicated to the temptation, corruption, and destruction of man?"
"I'm not sure that man needs the help." (Calvin & Hobbes)

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Old Post19-10-2017 11:17 AM
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Matt
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Quote:
ceekay wrote on 19-10-2017 12:17 PM

tbf, the RIPA seems to be all over the show. It's what I am trying to study at the moment and there is a lot of contradiction in it. It mostly seems to be in place to make sure that human rights are not breached while allowing police/official intelligence to do their job. So companies can cite that they are recording you in order to stay in line with it. Basically as long as it is not covert, and you state your intention and the other party agrees to being recorded, it's fine. However, that recording has to be available to all parties.



That's for commercial/business use although I'd take issue with your summary as you don't provide consent when companies state they are recording, it's implied because you stay on the line which you need to do if you want to deal with them. And I've never been provided with a recording, even when we're in dispute and the recording would prove it, either way.

You can record your own conversations covertly, so long as you don't make the recording available to a third party. That doesn't make sense to me, why shouldn't I send it to a company to transcribe, or play to my lawyer?

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Old Post19-10-2017 12:36 PM
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Latex Zebra
Yeah, something is probably happening somewhere.

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Quote:
Matt wrote on 19-10-2017 12:08 PM

Interesting, do you know which law?

The Nev Cartwright report said secret or covert recording was banned under government rules but no mention of law and the judge allowed a transcript.

That's my understanding of how to get round the third-party restriction.



No idea. I couldn't name the laws to do with Council Tax and that is my area of expertise!
We have the right to terminate the call if they say they're going to the record the call and we're not comfortable with it. None of us ever do... TBH, most of us don't care. It's all recorded anyway and as a local authority we have to be transparent. No one is bothered. Unless they've done something wrong.

It is courtesy though. They could be recording it because they want to wank over my voice. I'm totally fine with that but let me know... I'll do accents.


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Old Post19-10-2017 15:05 PM
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Latex Zebra
Yeah, something is probably happening somewhere.

Registered: Feb 2003
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Hold on. This is recording in person...

There must be laws, you have to have signs up to say there is CCTV in shops. I think the only people that get away with it are local authorities.

We had a, erm... challenging customer come in and whilst hurling racist abuse at one of my mates started filming us with their phone.
My mate wanted to grab the phone, smash it and then beat the person up, they became understandably irrate... I could relate... When the police arrived they made the person delete the videos right away.

Think about it, a little bit of savvy and some good editing and you're posting a video of a council officer ranting and raving at a member of the public all over social media.
Council recordings have to follow protocols so can't be edited... (Though clearly transcripts are well dodgy.) Any council CCTV is usually silent, especially in the civic centre... Only a master cinematographer would be able to notice differences (from editing) a phone video and the CCTV... A very dangerous position to be in. Council staff would have no protection from malicious individuals.


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Old Post19-10-2017 15:13 PM
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